Refund Policy
WAR ROOM INC
4201 Main St Suite 200-291
Houston, Texas 77002
Email: [email protected]
Website: https://thewarroom.ag
Effective Date: October 29, 2025
Last Updated: October 29, 2025

1. INTRODUCTION AND BINDING COMMITMENT
This Refund Policy explains the refund terms for memberships purchased through The War Room website at https://thewarroom.ag (the "Site").

IMPORTANT: The War Room operates on a commitment-based model for its annual membership providing access to exclusive high-end events.

1.1 Limited Refund Policy
Annual memberships are non-refundable except as specifically outlined in this policy. There are:
NO money-back guarantees
NO trial periods
NO evaluation periods
NO automatic refund rights for convenience-based cancellations

1.2 Annual Subscription Commitment
When you purchase an annual membership to The War Room:
Your payment is final and non-refundable except as provided in this policy
You are making a binding annual commitment
Refunds may be issued at our discretion under specific circumstances detailed below
You are bound by the terms of The War Room Non-Disclosure Agreement (NDA)

1.3 Acknowledgment and Agreement
By making a purchase, you acknowledge and agree that:
You have read and understood this Refund Policy in its entirety
You understand that annual memberships are non-refundable except as specifically provided
You are making a binding commitment for the full annual term
You have read and agreed to The War Room Non-Disclosure Agreement
Your NDA obligations continue regardless of membership status

This Refund Policy is governed by the laws of the State of Texas, United States and must be read in conjunction with our Terms and Conditions, Privacy Policy, and Non-Disclosure Agreement.

2. ANNUAL MEMBERSHIP – STANDARD NON-REFUNDABLE POLICY
2.1 Membership Model
The War Room operates exclusively on an annual membership model for access to our high-end events platform. All memberships are billed annually at the time of purchase and upon each renewal.

2.2 Standard Non-Refund Circumstances
Annual memberships are non-refundable for the following reasons:

Personal Preferences:
Change of mind or buyer's remorse
Dissatisfaction with events, content, community, or services
Lack of time, interest, or engagement
Personal schedule conflicts
Relocation or travel preferences
Already consumed or accessed content
Inability to attend specific scheduled events

Service-Related:
Perceived lack of results or value
Changes to Services, events, or content
Service updates or modifications
Event schedule changes or format modifications
Technical difficulties on your end
Forgotten or lost login credentials
Incompatibility with your devices or software
Your failure to meet minimum technical requirements

Usage and Engagement:
Non-use of the Services
Failure to engage with content or community
Lack of participation in events or activities

Violations:
Termination for violation of Terms and Conditions
Breach of the Non-Disclosure Agreement
Fraudulent, abusive, or illegal activity
Violation of community standards
Sharing confidential or proprietary information

Financial and Administrative:
Payment processing fees, currency conversion, or transaction fees
Promotional or discounted purchases (unless otherwise stated in promotion terms)

2.3 NDA Obligations
Your obligations under The War Room Non-Disclosure Agreement remain in full force and effect regardless of:
Whether a refund is requested or granted
Whether your membership is active or terminated
The reason for membership termination
Any disputes regarding payment or services

Breach of the NDA may result in legal action and forfeiture of any potential refund consideration.

3. CIRCUMSTANCES ELIGIBLE FOR REFUND CONSIDERATION
3.1 Mandatory Refunds – Billing Errors
We will provide full refunds for verified billing errors caused by our systems:

Eligible for Immediate Refund:
Duplicate Charges: Multiple charges for the same transaction due to our system malfunction
System Overcharges: Incorrect charge amount due to technical error on our part
Post-Cancellation Charges: Charges occurring after we confirmed your cancellation in writing

How to Request:
Contact us immediately at [email protected]
Subject Line: "Billing Error – [Your Name]"
Provide transaction details and evidence of the error
We will investigate and refund within 10 business days if verified

NOT Considered Billing Errors:
You forgot you signed up
You forgot to cancel before renewal
You changed your mind after purchase
You didn't realize it would auto-renew
You thought it was a different price

3.2 Discretionary Refunds – Exceptional Circumstances
We may, at our sole discretion, consider refund requests in the following extraordinary circumstances:

A. Death of Member
Requires certified death certificate
May issue pro-rata refund for unused portion of membership
Estate representative must provide documentation

B. Serious Medical Incapacity
Requires physician certification of incapacitating condition
Must demonstrate inability to participate in any membership activities
Pro-rata refund consideration for unused portion

C. Military Deployment
Active duty military deployment orders required
Deployment must exceed 60 days
Pro-rata refund consideration for deployment period

D. Incarceration
Requires official documentation
Must be for period exceeding 90 days
Pro-rata refund consideration at our discretion

E. Identity Theft/Unauthorized Purchase
Requires police report filed for identity theft or fraud
Must prove you did not authorize or access the account
Must be reported within 60 days of fraudulent charge
Full refund if verified

F. Extended Service Failure
Platform unavailability exceeding 14 consecutive days due to our system failures
Must be documented and reported during outage period
Pro-rata refund or service credit at our discretion

3.3 Factors We Consider for Discretionary Refunds
When evaluating discretionary refund requests, we consider:
Timing: How long ago was the purchase made?
Usage: How much content or how many events were accessed?
Documentation: Is proper supporting documentation provided?
Good Faith: Is this a legitimate hardship situation?
Account Standing: Is the account in good standing with no violations?

Important: Meeting these criteria does not guarantee a refund. All discretionary decisions remain at our sole discretion.

3.4 Submitting a Refund Request
To request consideration for a refund under Section 3.2:
Email: [email protected]
Subject Line: "Refund Request – [Category] – [Your Name]"

Required Information:
Full name and account email address
Order/transaction number and date of purchase
Specific category from Section 3.2 you believe applies
Detailed explanation of circumstances
All supporting documentation (certificates, orders, police reports, medical documentation)
Acknowledgment that decision is at our sole discretion

3.5 Review Process
Response Timeline:
We will acknowledge receipt within 5 business days
We will complete review within 30 business days of receiving complete documentation
We may request additional documentation during review
Incomplete requests will not be processed until all required documentation is received

No Precedent:
Each request is evaluated independently based on specific circumstances
Granting a refund in one case does not set precedent for any other case
Past decisions do not obligate future decisions

3.6 If a Refund is Granted
If we approve a discretionary refund:

Processing:
Refund will be issued within 10–14 business days from approval
Refunds processed to original payment method
Third-party payment processing fees are non-refundable

Account Impact:
Your account access will be immediately terminated upon refund processing
You forfeit all membership benefits and access to content
You may be required to delete any downloaded materials
You may be permanently prohibited from rejoining The War Room
Your NDA obligations remain in full force and effect
You may be required to sign additional documentation

Pro-Rata Refunds:
When applicable, calculated from the date of qualifying event (not request date)
Based on remaining unused months of membership
Minimum processing and administrative fees may be deducted

4. AUTOMATIC ANNUAL RENEWALS
4.1 Auto-Renewal Terms
Annual memberships automatically renew each year unless cancelled before the renewal date.

Renewal Notifications:
We send renewal reminder emails at 30 days and 7 days before your renewal date
It is your responsibility to monitor your email and renewal dates
Ensure our emails are not filtered to spam
Check your account regularly for renewal dates

Failure to Receive Notice:
If you do not receive renewal emails, it remains your responsibility to track your renewal date. However, if we fail to send the required 30-day notice and you contact us within 14 days of an unnoticed renewal charge, we will consider a refund request on a case-by-case basis.

4.2 Renewal Charges
Renewal charges are non-refundable except as provided in Section 3.
Standard reasons that do NOT qualify for renewal refunds:
You forgot to cancel
You didn't see or read the reminder emails
You changed your mind after renewal
You accessed the Services after renewal (even briefly)

4.3 Preventing Future Renewals
You have THREE OPTIONS to cancel your membership and prevent future renewal charges:

Option 1: Online Cancellation (Recommended)
Log into your account at https://thewarroom.ag
Navigate to Account Settings → Membership
Click "Cancel Membership"
Follow the prompts to confirm cancellation
You will receive immediate email confirmation

Option 2: Email Cancellation
Email [email protected]
Subject Line: "Membership Cancellation Request"
Include your full name and account email address
You will receive confirmation within 2 business days

Option 3: Customer Support
Contact customer support through the Site
Request membership cancellation
Receive confirmation via email

Important Cancellation Terms:
Cancellation must be received before 11:59 PM CT on the day before your renewal date
You retain access to Services until the end of your current paid period
No partial refund will be issued for the remaining time in your current membership period
Cancelled memberships cannot be reactivated at the current price; rejoining requires a new purchase at current rates

Your Responsibility:
You are responsible for ensuring your cancellation is received and confirmed
Save your cancellation confirmation email
If you do not receive confirmation within 2 business days (for email cancellations), follow up immediately
We are not responsible for email delivery issues, spam filters, or your failure to monitor communications, but we will work with you if you can demonstrate you attempted to cancel in good faith

5. BILLING ERRORS AND UNAUTHORIZED CHARGES
5.1 Legitimate Billing Errors
If you were charged incorrectly due to a technical error on our part, we will issue a full refund. See Section 3.1 for details.

5.2 Unauthorized Fraudulent Charges
If you believe your payment method was used without your authorization:

Immediate Steps:
Contact your bank or credit card company immediately to report fraud
Contact us at [email protected] within 60 days
File a police report for identity theft or fraud

Provide us with:
Copy of the police report
Statement that you did not authorize the charge
Confirmation that you did not access the account or services

We Will:
Investigate the claim promptly
Suspend the account immediately pending investigation
Issue a full refund if fraud is verified
Cooperate with law enforcement as appropriate

Verification Required: We will only process as fraudulent if:
You provide a valid police report
You did not access the account or services
There is evidence consistent with identity theft or payment fraud
The claim is made within 60 days of the charge

6. CHARGEBACKS AND PAYMENT DISPUTES
6.1 Contact Us Before Filing a Chargeback
Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us directly at [email protected].
We are committed to resolving legitimate billing issues quickly and fairly. Most problems can be resolved through direct communication within a few business days.

6.2 Consequences of Invalid Chargebacks
If you file a chargeback for a legitimate purchase (where no billing error or fraud occurred):

Immediate Actions:
Your account will be immediately suspended
Access to all Services will be terminated
Your membership will be cancelled without refund

Legal and Financial Consequences:
We reserve the right to pursue collection of the disputed amount
Chargeback processing fees (typically $15–$100) will be added to the amount owed
We may pursue legal action for breach of contract
We may report the matter to collections agencies
You will be permanently prohibited from rejoining The War Room

Important: We track chargeback patterns and share information with fraud prevention services. Invalid chargebacks may affect your ability to do business with other merchants.

6.3 Valid Chargebacks – No Penalty
You may file a chargeback without penalty if:
Your payment method was used without your authorization (identity theft/fraud), AND you filed a police report
We charged you after you received written confirmation of cancellation
We charged an incorrect amount due to our system error
You contacted us first about a billing error and we failed to resolve it within 30 days

For Valid Chargebacks: Contact us first. We will work with you to resolve the issue and you will not face any penalties.

6.4 Chargeback Investigation Process
If you file a chargeback:
We will receive notification from our payment processor
We will review your account and transaction history
We will attempt to contact you (if you haven't contacted us first)
We will provide evidence to the payment processor
The payment processor/card issuer makes the final decision
If the chargeback is resolved in our favor, you remain responsible for the original charge plus any associated fees.

7. SERVICE OUTAGES AND TECHNICAL ISSUES
7.1 Service Availability
While we strive to provide consistent, reliable service, The War Room makes no guarantees regarding:
100% uptime or continuous availability
Complete freedom from errors or interruptions
Compatibility with all devices, browsers, or systems
Accessibility from all global locations

7.2 Standard Service Issues – No Refunds
No refunds will be issued for:
Brief service outages (under 24 hours cumulative per month)
Planned maintenance windows (with advance notice)
Internet service provider or infrastructure issues beyond our control
DDoS attacks or security incidents
Force majeure events (natural disasters, war, pandemics, government actions)
Your personal internet connectivity or device issues
Browser or device compatibility issues

7.3 Extended Service Outages
For extended service unavailability:

Scenario 1: 7–13 Consecutive Days Down
We will provide a service credit extending your membership by the outage period
Service credits have no cash value

Scenario 2: 14+ Consecutive Days Down
You may request a pro-rata refund for the outage period, OR
We will provide a service credit extending your membership by 1.5x the outage period
Choice of remedy at member's discretion

Requirements:
Outage must be due to our system failures (not force majeure or third-party issues)
You must document and report the issue during the outage period
Request must be submitted within 30 days of service restoration

How to Report:
Email: [email protected]
Subject: "Service Outage – Refund Request"
Include dates of outage and screenshots/documentation if available

8. CHANGES TO SERVICES OR PRICING
8.1 Right to Modify Services
We reserve the right to modify, update, or discontinue any aspect of the Services, including:
Content, features, or functionality
Event schedules, locations, or formats
Community standards or guidelines
Third-party integrations or tools

No refunds will be issued due to service changes, except:
If changes substantially eliminate core advertised features without replacement
In such cases, members may request cancellation with pro-rata refund for unused portion
Request must be made within 30 days of change notification

8.2 Pricing Changes
We may change membership pricing at any time.

For Current Members:
Price changes do not affect your current annual membership term
New pricing applies only at your next renewal date
We will provide at least 30 days' advance notice of price increases
You may cancel before renewal to avoid new pricing
No refunds will be issued if you choose to renew at the new price and then change your mind

9. ACCOUNT TERMINATION
9.1 Voluntary Termination by Member
You may cancel your membership at any time using the methods described in Section 4.3.

Upon Voluntary Cancellation:
Your access continues until the end of your current paid period
No refunds will be issued for the remaining time
Your NDA obligations remain in effect
You may rejoin in the future (subject to current pricing and availability)

9.2 Termination by The War Room
We reserve the right to terminate your account for:

Violations:
Violation of Terms and Conditions
Breach of Non-Disclosure Agreement
Fraudulent, abusive, or harassing behavior
Illegal activity
Sharing proprietary or confidential information
Impersonation or unauthorized account access

Payment Issues:
Non-payment or payment reversals
Filing invalid chargebacks

At Our Discretion:
We reserve the right to refuse service to anyone at our sole discretion

Upon Termination by Us:
Your access ends immediately
No refunds will be issued
Your NDA obligations remain in effect indefinitely
You will be permanently prohibited from rejoining
You may be liable for damages if terminated for cause

10. THIRD-PARTY FEES
10.1 Non-Refundable Third-Party Fees
The following fees are non-refundable under all circumstances:
Payment processing fees charged by payment processors (Stripe, PayPal, etc.)
Currency conversion fees charged by your bank or payment provider
International transaction fees
Wire transfer fees
Cryptocurrency transaction fees
Bank fees
Any other third-party fees

Important: Even if we issue a refund (including for billing errors), third-party fees will not be refunded as they are charged by third parties outside our control and are not recoverable by us.

11. TEXAS CONSUMER PROTECTION LAWS
11.1 Compliance with Texas Law
This Refund Policy complies with the Texas Deceptive Trade Practices–Consumer Protection Act (DTPA) and other applicable Texas consumer protection laws.

11.2 Consumer Rights
Nothing in this policy limits your statutory rights as a consumer under Texas law. By purchasing a membership, you acknowledge that:
You have been clearly informed of the refund policy prior to purchase
You have agreed to these terms voluntarily
You had the opportunity to review all terms before purchase
You understand that digital services may have different refund rights than physical goods

11.3 Unfair Contract Terms
If any provision of this Refund Policy is found to be unfair, unconscionable, or unenforceable under Texas law:
That provision will be modified to the minimum extent necessary to make it enforceable
The remainder of the policy remains in full effect
Texas courts (Harris County, Texas) have jurisdiction to interpret and enforce this policy

11.4 Dispute Resolution
Disputes regarding refunds are subject to the dispute resolution provisions in our Terms and Conditions, including:
Good faith attempts at informal resolution
Jurisdiction in Texas courts (Harris County, Texas)
Governing law of the State of Texas
Binding arbitration as specified in Terms and Conditions
Individual claims only (no class actions)

11.5 Legal Counsel
For significant disputes, we encourage you to consult with a Texas-licensed attorney regarding your rights under the DTPA and other applicable laws.

12. CONTACT INFORMATION
12.1 Refund Requests and Questions
For refund requests or questions about this Refund Policy:
WAR ROOM INC
Email: [email protected]
Mailing Address:
4201 Main St Suite 200-291
Houston, Texas 77002
United States
Website: https://thewarroom.ag

12.2 Response Times
General Inquiries: We respond within 3–5 business days
Billing Error Refunds: Processed within 10 business days of verification
Discretionary Refund Requests: Initial response within 5 business days; decision within 30 business days of receiving complete documentation
Cancellation Requests: Confirmed within 2 business days (or immediate for online cancellations)

13. CHANGES TO THIS REFUND POLICY
13.1 Right to Modify
We reserve the right to modify this Refund Policy at any time to comply with legal requirements or improve our business practices.

Changes Will Be:
Posted on our Site with updated "Last Updated" date
Effective for new purchases immediately upon posting
Notified to active members via email for material changes

13.2 Application to Existing Memberships
Policy changes generally apply to:
All new purchases after the change date
Renewal purchases after the change date

Policy changes do NOT retroactively apply to:
Purchases made before the change date
Current membership terms already in effect

Exception: We reserve the right to make changes effective immediately for all members if required by law or to address fraud, abuse, or security issues.

13.3 Your Rights
If you do not agree with policy changes:
You may cancel your membership before your next renewal
Current terms apply through the end of your current membership period
You are not obligated to renew under new terms

14. FINAL PROVISIONS
14.1 Entire Agreement
This Refund Policy, together with the Terms and Conditions, Privacy Policy, and Non-Disclosure Agreement, constitutes the entire agreement between you and WAR ROOM INC regarding refunds and cancellations.

14.2 Severability
If any provision is found invalid or unenforceable by a court of competent jurisdiction:
That provision will be modified to be enforceable while preserving intent
If modification is not possible, the provision will be severed
All other provisions remain in full force and effect

14.3 No Waiver
Our failure to enforce any provision of this policy does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of WAR ROOM INC.

14.4 Survival
The following provisions survive termination of your membership:
NDA obligations (indefinitely)
No-refund terms for standard circumstances
Liability limitations
Dispute resolution provisions
Governing law and jurisdiction
Payment obligations for services rendered

14.5 Assignment
You may not assign or transfer your rights or obligations under this policy. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

15. ACKNOWLEDGMENT AND CONFIRMATION
BY PURCHASING AN ANNUAL MEMBERSHIP TO THE WAR ROOM, YOU CONFIRM THAT:
✓ You have read and understood this entire Refund Policy
✓ You understand there are limited circumstances for refunds
✓ You understand that memberships are non-refundable except as specifically provided
✓ You understand that discretionary refunds require documentation and approval
✓ You are making a binding annual commitment
✓ You have read and agreed to the Non-Disclosure Agreement
✓ You understand your NDA obligations continue regardless of membership status
✓ You will contact us before filing chargebacks for legitimate billing issues
✓ You accept full responsibility for managing your membership and tracking renewal dates
✓ You understand the cancellation options available to you

This is a serious commitment. Please ensure you are ready to commit for a full year before purchasing.

Last Updated: October 29, 2025
Effective Date: October 29, 2025

This Refund Policy is governed by the laws of the State of Texas, United States and must be read in conjunction with our Terms and Conditions, Privacy Policy, and Non-Disclosure Agreement.

Questions or Refund Requests:
Email: [email protected]

WAR ROOM INC
4201 Main St Suite 200-291
Houston, Texas 77002
United States
https://thewarroom.ag